|Organizer||Philip Morris Ukraine|
A structured database of documents is formed on the customer's internal portal. It is necessary to simplify the interaction of employees, primary lawyers, with the base, by creating a bot (Telegram or web) that will respond to users' requests and help in finding the necessary documents.
The solution using Api.ai allows the user to open a chat-bot dialogue via telegram or web interface, enter a query in an arbitrary form and receive in response a repository of posting all the necessary information on the company's internal portal. The user follows suggested by the bot script to find the required information, using the tree structure logic integrated into the bot in advance.
“We wanted a person not to dangle around the offices in search of the necessary information, but to use a familiar and convenient tool - a messenger.”Pavlo Ryzhyi Innovation Manager Philip Morris Ukraine